Organizational Citizenship Behavior and Competence Utilization in Industrial Work During a Crisis
DOI:
https://doi.org/10.18291/njwls.168435Abstract
The article studies the utilization of blue-collar industrial workers’ competencies as part of organizational citizenship behavior in crisis situations. The research questions are: (1) How do workers perceive their opportunities to utilize their competencies in crisis situations? (2) How are the workers willing to utilize their competencies in crisis situations in terms of organizational citizenship behavior? The data used in the mixed-methods study comprise 983 survey responses analyzed by descriptive methods (quantitative data) and by theory-led content analysis (qualitative data). The findings indicate an imbalance between workers’ opportunities to utilize their competencies and their willingness to do so in crises. Although workers are motivated to draw on their diverse skills and to apply new ideas in crises, the organizational culture does not sufficiently support the use of this potential. Accordingly, there is a need for a more participatory organizational culture empowering employees to contribute to organizational learning required in crises.
Author Biographies
Katriina Tapanila, Tampere University
Postdoctoral Research Fellow, Faculty of Social Sciences
Tiina Saari, Tampere University
University Instructor, Faculty of Social Sciences
Katri Otonkorpi-Lehtoranta, Tampere University
University Instructor, Faculty of Social Sciences
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