Knowledge and Position: How to Manage Ambiguous Public Welfare Work

Keywords: Organization & Management

Abstract

This study draws on 41 interviews with managers and employees in the Norwegian public welfare services. The findings describe how employees in ambiguous semi-professional work experience frontline managers as knowledgeable. Underscoring the importance of managers with knowledge of the tasks at hand and field of work, the findings challenge existing theory on how managers support employees in discretionary work. An explanation for this may be found in the ambiguous, semi-professional setting requiring managerial input. The findings identify acts relevant for managing employees experiencing tensions between standardization and discretion.

Author Biography

Chris Rønningstad, Oslo Business School at Oslo Metropolitan University

Chris_Rønningstad_3.jpg

PhD fellow. E-mail: Chris.ronningstad@Oslomet.no

Published
2019-06-19
How to Cite
Rønningstad, C. (2019). Knowledge and Position: How to Manage Ambiguous Public Welfare Work. Nordic Journal of Working Life Studies, 9(2). https://doi.org/10.18291/njwls.v9i2.114798
Section
Articles