Governing technology use by public authorities: What can and should be done?

Abstract

Both in Denmark and abroad, discussions of the consequences of public authorities’ use of technology abound. Advantages and disadvantages of use of automated, administrative decision-making can be perceived as an embodiment of authorities’ use of technology in general. The article calls for increased management of use of automated, administrative decision-making to, among other consequences, prevent an increased imbalance between state apparatus and individual citizens. Hoping to stimulate further debate, three policy suggestions are put forward: i) strengthen relevant professional expertise particularly among high and mid-level public servants; ii) appoint an expert committee focusing on the need for supplementary legislation and guidance; and iii) increased focus and knowledge among regulatory authorities with a particular focus on technical and organizational aspects of automated, administrative decision-making.