Samproduktion, offentlige tiltag og servicebrugernes motivation til at deltage
DOI:
https://doi.org/10.7146/politica.v47i2.131464Abstract
Offentlige serviceydelser tilvejebringes ofte via samproduktion, dvs. gennem et miks af input fra offentligt ansatte og de brugere, som modtager serviceydelserne. Eftersom brugernes bidrag kan føre til en forbedring af kvaliteten og mængden af de offentlige serviceydelser, bliver der i stigende omfang iværksat offentlige samproduktionstiltag, som har til formål at øge brugernes bidrag. På baggrund af den eksisterende forskning ved vi meget lidt om, hvilken effekt sådanne tiltag har på servicebrugernes motivation til at samproducere. Ved brug af et empirisk eksempel fra folkeskoleområdet tester vi effekten af et samproduktionstiltag på forældrenes intrinsiske og ekstrinsiske motivation. Hovedresultatet er, at samproduktionstiltaget navnlig for lavtuddannede forældre har en negativ effekt på deres intrinsiske motivation. Dette resultat understreger vigtigheden af, at offentlige myndigheder, som iværksætter tiltag af denne art, er opmærksomme på eventuelle utilsigtede motivationseffekter, som kan betyde, at den tilsigtede adfærdsændring ikke indfries.
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