Theoretical Deliberations on "Regulation as Productive Tool Use"

Abstract

This paper is discusses some central points in a dissertation for the degree of dr. phil., "Regulation as Productive Tool Use - a Participatory Observation in the Control Room of a District Heating System." An earlier version of the paper was presented by the author as part of the defense of the dissertation at Roskilde University Center June 14 2002. As suggested by the title, the dissertation was an empirical study of regulation in a control room. The object of the authors participatory observation was how the operators in the control room followed rules when they regulated a highly automated plant. When I was shown the plant I was told that the technology ran smoothly and without error. Its control structures are based on formal logic and mechanical principles, all the same human beings are required in the control room to take care of anomalies. Among other things, the observations provide an opportunity to discuss the limitations of psychologies that study human beings on the basis of formal principles. The present paper focuses on two characteristic aspects of this discussion in the dissertation. First, it takes its point of departure in some practical problems of the control structures of the control room. It will demonstrate that the practical problems are problems of principle, and that formal principles are not adequate to study the object of human sciences, namely, human beings. Second, it sketches out what is required of a conception of human beings. As human beings are trusted to handle anomalies, we must explain how they are able to act on an incomplete understanding of the situation. And since they are able to identify what is wrong, we must explain how they develop new knowledge. The paper presented at the defense summarized the main arguments of the dissertation and alluded to an expansion of the main point using a particular instance. Here the weight is shifted to the latter expansion.