Revisiting the Users Award Programme from a Value Sensitive Design Perspective

Authors

  • Åke Walldius KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden
  • Jan Gulliksen KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden
  • Yngve Sundblad KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden

DOI:

https://doi.org/10.7146/aahcc.v1i1.21317

Keywords:

UsersAward programme, user satisfaction surveys, user-driven certification of software, workplace IT, Participatory Design, Value Sensitive Design

Abstract

The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence. 

References

Bengtsson,L.,Ivarsen,O.,Lind,T.,Olve,N.,Sandblad, B., Sundblad, Y., Walldius, Å. (2009). Nya initiativ för användbarhetsarbetet – en pejling av behovet hos UsersAwards olika interessentgrupper. TR TRITA- CSC-MDI 2009 2. Boivie, P.E. (2007). Global standard – how computer displays worldwide got the TCO logo, Premiss (2007). 3. Frey, C. B. & M. A. Osborne, “The Future of Employment: How Susceptible Are Jobs to Computerisation?” Oxford University manuscript, 2013. 4. Friedman, B. (ed.) Human Values and the Design of Computer Technology, Cambridge University Press and CSLI, New York, NY and Stanford, CA, 1995. 5. Ivarsen O., Lind T., Olve N.-G., Sandblad B., Sundblad Y. & Walldius Å. (2011). Slutrapport UsersAward2 – utvecklad kvalitetssäkring av IT-användning, MID, CSC, KTH. 6. Prümper, J., Vöhringer-Kuhn, T. & Hurtienne, J.: UsersAward – First results of a Pilot Study in Germany, In Proceedings of the UITQ 2005 workshop. 7. Sundblad, Y.: UTOPIA - Participatory Design from Scandinavia to the World, in Proceedings History of Nordic Computing 3, pp. 176-186. Springer Verlag, Heidelberg (2010). 8. Unionen (2015). Tjänstemännens IT-miljö 2014 – Lyssna på oss som ska använda det”, Unionen. 9. Walldius, Å., Sundblad, Y., Sandblad, B., Bengtsson, L., Gulliksen, J. (2009). User certification of Workplace Software – Assessing both Artefact and Usage, BIT (Behaviour & Information Technology), vol.28, no.2, pp.101-120. (2009) 10.Walldius, Å., Sundblad, Y., Borning, A. (2005). A First Analysis of the UsersAward Programme from a Value Sensitive Design Perspective, in Bertelsen, O., N., O., Bouvin, P., G., Krogh and M., Kyng (eds.), Proceedings of the Fourth Decennial Aarhus Conference August 20- 24, 2005, pp. 199-202 11. www.norden.org/en/publications/publikationer/2013-522

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Published

2015-10-05

How to Cite

Walldius, A., Gulliksen, J., & Sundblad, Y. (2015). Revisiting the Users Award Programme from a Value Sensitive Design Perspective. Aarhus Series on Human Centered Computing, 1(1), 4. https://doi.org/10.7146/aahcc.v1i1.21317

Issue

Section

Participatory Trajectories

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