Revisiting the Users Award Programme from a Value Sensitive Design Perspective

  • Åke Walldius KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden
  • Jan Gulliksen KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden
  • Yngve Sundblad KTH Royal Inst. of Technology SE-100 44 Stockholm, Sweden
Keywords: UsersAward programme, user satisfaction surveys, user-driven certification of software, workplace IT, Participatory Design, Value Sensitive Design

Abstract

The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence. 

References

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Published
2015-10-05
How to Cite
Walldius, A., Gulliksen, J., & Sundblad, Y. (2015). Revisiting the Users Award Programme from a Value Sensitive Design Perspective. Aarhus Series on Human Centered Computing, 1(1), 4. https://doi.org/10.7146/aahcc.v1i1.21317
Section
Participatory Trajectories