A micro-contingency theory required!
Keywords:
Contingency, sense-making, meaning-making, accounts, action netsAbstract
This essay attempts to demonstrate how the use of “accounts” may serve as a tool to get access to data on how managers make sense and meaning of discussions across competence areas in management meetings within large organizations. It does so, in accordance with Weber’s (2020) method of first giving an “exposition” of a “real” (videotaped) meeting situation and then providing “theory” that explains what has been exposed. What is shown is that surprises may play a significant role in organizational communication. Not only that a surprising event in the industrial environment may require action (now), but also that a question – one that the presenter realizes he should have prepared for – may generate uncertainty that makes the meeting participants unwilling to take a decision (now). That is why we need to pay attention to the micro-contingency “hick-ups” that may delay urgent action.
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