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Collaborative domestication
How patients use and experience video consultations with their general practitioner
DOI:
https://doi.org/10.7146/mediekultur.v37i71.123374Keywords:
Digital health, video consultations, collaborative domestication, qualitative approach, doctor-patient communicationAbstract
Forthcoming
References
Bardram, J. E., & Houben, S. (2017). Collaborative Affordances of Medical Records. Computer Supported Cooperative Work (CSCW), 27(1). Retrieved from https://link.springer.com/article/10.1007/s10606-017-9298-5
Berker, T., Hartmann, M., Punie, Y., & Ward, K. (2006). Introduction. In T. Berker (Ed.), Domestication of Media and Technology. Maidenhead: Open University Press.
Chang, F., Eriksson, A., & Ostlund, B. (2020). Discrepancies between Expected and Actual Implementation: The Process Evaluation of PERS Integration in Nursing Homes. Int J Environ Res Public Health, 17(12). doi:10.3390/ijerph17124245
Chudner, I., Drach-Zahavy, A., & Karkabi, K. (2019). Choosing Video Instead of In-Clinic Consultations in Primary Care in Israel: Discrete Choice Experiment Among Key Stakeholders-Patients, Primary Care Physicians, and Policy Makers. Value Health, 22(10), 1187-1196. doi:10.1016/j.jval.2019.05.001
Dansk Selskab for Almen Medicin [The Danish College of General Practitioners]. (2020). DSAM‐notat om ”Omstilling og gradvis øget aktivitet i almen praksis”. Retrieved from www.dsam.dk: https://www.dsam.dk/files/366/dsam_omstilling_og_gradvis_oeget_aktivitet_i_almen_praksis.pdf
Danske Regioner [Danish Regions]. (2020). Danskerne er klar til det digitale sundhedsvæsen. Retrieved from https://www.regioner.dk/services/nyheder/2020/juni/danskerne-er-klar-til-det-digitale-sundhedsvaesen
Flyvbjerg, B. (2020). 5 misforståelser om casestudiet (O. Thornye & B. Nake, Trans.). In Kvalitative metoder: En grundbog (pp. 621-655): Hans Reitzels Forlag.
Gardner, M. R., Jenkins, S. M., O'Neil, D. A., Wood, D. L., Spurrier, B. R., & Pruthi, S. (2015). Perceptions of video-based appointments from the patient's home: a patient survey. Telemed J E Health, 21(4), 281-285. doi:10.1089/tmj.2014.0037
Haddon, L. (2003). Domestication and Mobile Telephony. Retrieved from https://www.researchgate.net/publication/243783202_Domestication_and_Mobile_Telephony
Hartmann, M. (2013). From domestication to mediated mobilism. Mobile Media & Communication, 42-49. doi:10.1177/2050157912464487
Huang, K. T., Lu, T. J., Alizadeh, F., & Mostaghimi, A. (2016). Homebound patients' perspectives on technology and telemedicine: A qualitative analysis. Home Health Care Serv Q, 35(3-4), 172-181. doi:10.1080/01621424.2016.1264341
Islind, A. S., Snis, U. L., Lindroth, T., Lundin, J., Cerna, K., & Steineck, G. (2019). The Virtual Clinic: Two-sided Affordances in Consultation Practice. Computer Supported Cooperative Work (CSCW), 28(3-4), 435-468. doi:10.1007/s10606-019-09350-3
Iversen, S. M. (2017). Med NVivo som analysepartner. In K. Drotner & S. M. Iversen (Eds.), Digitale metoder: At skabe, analysere og dele data (1 ed.): Samfundslitteratur.
Kahn, J. M. (2015). Virtual visits - confronting the challenges of telemedicine. The New England Journal of Medicine, 372(18), 1684-1685. doi:10.1056/NEJMp1500533
Kvale, S., & Brinkmann, S. (2015). Interview: det kvalitative forskningsinterview som håndværk (3 ed.). København: Hans Reitzels Forlag.
Leng, S., MacDougall, M., & McKinstry, B. (2016). The acceptability to patients of video-consulting in general practice: semi-structured interviews in three diverse general practices. J Innov Health Inform, 23(2), 141. doi:10.14236/jhi.v23i2.141
Lose, S., & Astman, U. (2018). Danske Regioner: Sundhedsvæsenet skal være nemt og tilgængeligt. Altinget.dk. Retrieved from https://www.altinget.dk/sundhed/artikel/danske-regioner-sundhedsvaesenet-skal-vaere-nemt-og-tilgaengeligt
Morley, D. (2006). What's 'home' got to do with it? Contradictory dynamics in the domestication of technology and the dislocation of domesticity. In T. Berker (Ed.), Domestication of Media and Technology. Maidenhead: Open University Press.
Nymberg, V. M., Bolmsjo, B. B., Wolff, M., Calling, S., Gerward, S., & Sandberg, M. (2019). 'Having to learn this so late in our lives...' Swedish elderly patients' beliefs, experiences, attitudes and expectations of e-health in primary health care. Scand J Prim Health Care, 37(1), 41-52. doi:10.1080/02813432.2019.1570612
Osman, M. A., Schick-Makaroff, K., Thompson, S., Featherstone, R., Bialy, L., Kurzawa, J., . . . Bello, A. K. (2018). Barriers and facilitators for implementation of electronic consultations (eConsult) to enhance specialist access to care: a scoping review protocol. BMJ Open, 8(9), e022733. doi:10.1136/bmjopen-2018-022733
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2010). Lægernes overenskomst om almen praksis.
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2019). PLO faktaark 2018. Retrieved from https://www.laeger.dk/sites/default/files/plo_faktaark_2018.pdf
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2020). Aktivitet og økonomi i almen praksis i dagtid og vagttid 2009 til 2019 [Activity and economy in General Practice 2009-2019]. . Retrieved from https://www.laeger.dk/sites/default/files/aktivitet_og_oekonomi_2019.pdf
Pols, J., & Willems, D. (2011). Innovation and evaluation: taming and unleashing telecare technology. Sociol Health Illn, 33(3), 484-498. doi:10.1111/j.1467-9566.2010.01293.x
Sabesan, S., Allen, D., Caldwell, P., Loh, P. K., Mozer, R., Komesaroff, P. A., . . . Royal Australasian College of Physicians Telehealth Working, G. (2014). Practical aspects of telehealth: doctor-patient relationship and communication. Internal medicine journal, 44(1), 101-103. doi:10.1111/imj.12323
Scheerder, A. J., van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2019). Internet use in the home: Digital inequality from a domestication perspective. New Media & Society, 21(10), 2099-2118. doi:10.1177/1461444819844299
Silverstone, R. (2006). Domesticating domestication. Reflections on the life of a concept. In Domestication of Media and Technology. GB: Open University Press.
Silverstone, R., & Haddon, L. (1996). Design and the domestication of information and communication technologies: technical change and everyday life. In Communication by design. The politics of Information and Communication Technologies (pp. 44-74). Oxford: Oxford University Press.
Silverstone, R., Hirsch, E., & Morley, D. (1992). Information and communication technologies and the moral economy of the household. In Consuming technologies: Media and information in domestic spaces. London; New York: Routledge.
Stokke, R. (2017). "Maybe we should talk about it anyway": a qualitative study of understanding expectations and use of an established technology innovation in caring practices. BMC Health Serv Res, 17(1), 657. doi:10.1186/s12913-017-2587-3
Sundheds- og Ældreministeriet [Ministry of Health], Finansministeriet [Ministry of Finance], Danske Regioner [Danish Regions], & Kommunernes Landsforening [Local Government Denmark]. (2018). Ét sikkert og sammenhængende sundhedsnetværk for alle - Strategi for digital sundhed 2018-2022. Retrieved from https://sum.dk/Aktuelt/Publikationer/~/media/Filer%20-%20Publikationer_i_pdf/2018/Strategi-for-digital-sundhed-januar-2018/Strategi%20for%20digital%20sundhed_Pages.pdf
Trondsen, M. V., Bolle, S. R., Stensland, G. Ø., & Tjora, A. (2012). VIDEOCARE: Decentralised psychiatric emergency care through videoconferencing. BMC Health service Research(12:470). doi:10.1186/1472-6963-12-470
United Nations. (2020). COVID-19 Pushing More Government Activities Online Despite Persistent Digital Divide, Annual E-Government Survey Finds [Press release]. Retrieved from https://publicadministration.un.org/Portals/1/E-Government%20Survey%202020%20Press%20Releases.pdf
Yin, R. K. (2018). Case study research and applications: design and methods (6 ed.). Los Angeles: SAGE.
Berker, T., Hartmann, M., Punie, Y., & Ward, K. (2006). Introduction. In T. Berker (Ed.), Domestication of Media and Technology. Maidenhead: Open University Press.
Chang, F., Eriksson, A., & Ostlund, B. (2020). Discrepancies between Expected and Actual Implementation: The Process Evaluation of PERS Integration in Nursing Homes. Int J Environ Res Public Health, 17(12). doi:10.3390/ijerph17124245
Chudner, I., Drach-Zahavy, A., & Karkabi, K. (2019). Choosing Video Instead of In-Clinic Consultations in Primary Care in Israel: Discrete Choice Experiment Among Key Stakeholders-Patients, Primary Care Physicians, and Policy Makers. Value Health, 22(10), 1187-1196. doi:10.1016/j.jval.2019.05.001
Dansk Selskab for Almen Medicin [The Danish College of General Practitioners]. (2020). DSAM‐notat om ”Omstilling og gradvis øget aktivitet i almen praksis”. Retrieved from www.dsam.dk: https://www.dsam.dk/files/366/dsam_omstilling_og_gradvis_oeget_aktivitet_i_almen_praksis.pdf
Danske Regioner [Danish Regions]. (2020). Danskerne er klar til det digitale sundhedsvæsen. Retrieved from https://www.regioner.dk/services/nyheder/2020/juni/danskerne-er-klar-til-det-digitale-sundhedsvaesen
Flyvbjerg, B. (2020). 5 misforståelser om casestudiet (O. Thornye & B. Nake, Trans.). In Kvalitative metoder: En grundbog (pp. 621-655): Hans Reitzels Forlag.
Gardner, M. R., Jenkins, S. M., O'Neil, D. A., Wood, D. L., Spurrier, B. R., & Pruthi, S. (2015). Perceptions of video-based appointments from the patient's home: a patient survey. Telemed J E Health, 21(4), 281-285. doi:10.1089/tmj.2014.0037
Haddon, L. (2003). Domestication and Mobile Telephony. Retrieved from https://www.researchgate.net/publication/243783202_Domestication_and_Mobile_Telephony
Hartmann, M. (2013). From domestication to mediated mobilism. Mobile Media & Communication, 42-49. doi:10.1177/2050157912464487
Huang, K. T., Lu, T. J., Alizadeh, F., & Mostaghimi, A. (2016). Homebound patients' perspectives on technology and telemedicine: A qualitative analysis. Home Health Care Serv Q, 35(3-4), 172-181. doi:10.1080/01621424.2016.1264341
Islind, A. S., Snis, U. L., Lindroth, T., Lundin, J., Cerna, K., & Steineck, G. (2019). The Virtual Clinic: Two-sided Affordances in Consultation Practice. Computer Supported Cooperative Work (CSCW), 28(3-4), 435-468. doi:10.1007/s10606-019-09350-3
Iversen, S. M. (2017). Med NVivo som analysepartner. In K. Drotner & S. M. Iversen (Eds.), Digitale metoder: At skabe, analysere og dele data (1 ed.): Samfundslitteratur.
Kahn, J. M. (2015). Virtual visits - confronting the challenges of telemedicine. The New England Journal of Medicine, 372(18), 1684-1685. doi:10.1056/NEJMp1500533
Kvale, S., & Brinkmann, S. (2015). Interview: det kvalitative forskningsinterview som håndværk (3 ed.). København: Hans Reitzels Forlag.
Leng, S., MacDougall, M., & McKinstry, B. (2016). The acceptability to patients of video-consulting in general practice: semi-structured interviews in three diverse general practices. J Innov Health Inform, 23(2), 141. doi:10.14236/jhi.v23i2.141
Lose, S., & Astman, U. (2018). Danske Regioner: Sundhedsvæsenet skal være nemt og tilgængeligt. Altinget.dk. Retrieved from https://www.altinget.dk/sundhed/artikel/danske-regioner-sundhedsvaesenet-skal-vaere-nemt-og-tilgaengeligt
Morley, D. (2006). What's 'home' got to do with it? Contradictory dynamics in the domestication of technology and the dislocation of domesticity. In T. Berker (Ed.), Domestication of Media and Technology. Maidenhead: Open University Press.
Nymberg, V. M., Bolmsjo, B. B., Wolff, M., Calling, S., Gerward, S., & Sandberg, M. (2019). 'Having to learn this so late in our lives...' Swedish elderly patients' beliefs, experiences, attitudes and expectations of e-health in primary health care. Scand J Prim Health Care, 37(1), 41-52. doi:10.1080/02813432.2019.1570612
Osman, M. A., Schick-Makaroff, K., Thompson, S., Featherstone, R., Bialy, L., Kurzawa, J., . . . Bello, A. K. (2018). Barriers and facilitators for implementation of electronic consultations (eConsult) to enhance specialist access to care: a scoping review protocol. BMJ Open, 8(9), e022733. doi:10.1136/bmjopen-2018-022733
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2010). Lægernes overenskomst om almen praksis.
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2019). PLO faktaark 2018. Retrieved from https://www.laeger.dk/sites/default/files/plo_faktaark_2018.pdf
PLO. Praktiserende Lægers Organisation [The Danish Organisation of General Practitioners]. (2020). Aktivitet og økonomi i almen praksis i dagtid og vagttid 2009 til 2019 [Activity and economy in General Practice 2009-2019]. . Retrieved from https://www.laeger.dk/sites/default/files/aktivitet_og_oekonomi_2019.pdf
Pols, J., & Willems, D. (2011). Innovation and evaluation: taming and unleashing telecare technology. Sociol Health Illn, 33(3), 484-498. doi:10.1111/j.1467-9566.2010.01293.x
Sabesan, S., Allen, D., Caldwell, P., Loh, P. K., Mozer, R., Komesaroff, P. A., . . . Royal Australasian College of Physicians Telehealth Working, G. (2014). Practical aspects of telehealth: doctor-patient relationship and communication. Internal medicine journal, 44(1), 101-103. doi:10.1111/imj.12323
Scheerder, A. J., van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2019). Internet use in the home: Digital inequality from a domestication perspective. New Media & Society, 21(10), 2099-2118. doi:10.1177/1461444819844299
Silverstone, R. (2006). Domesticating domestication. Reflections on the life of a concept. In Domestication of Media and Technology. GB: Open University Press.
Silverstone, R., & Haddon, L. (1996). Design and the domestication of information and communication technologies: technical change and everyday life. In Communication by design. The politics of Information and Communication Technologies (pp. 44-74). Oxford: Oxford University Press.
Silverstone, R., Hirsch, E., & Morley, D. (1992). Information and communication technologies and the moral economy of the household. In Consuming technologies: Media and information in domestic spaces. London; New York: Routledge.
Stokke, R. (2017). "Maybe we should talk about it anyway": a qualitative study of understanding expectations and use of an established technology innovation in caring practices. BMC Health Serv Res, 17(1), 657. doi:10.1186/s12913-017-2587-3
Sundheds- og Ældreministeriet [Ministry of Health], Finansministeriet [Ministry of Finance], Danske Regioner [Danish Regions], & Kommunernes Landsforening [Local Government Denmark]. (2018). Ét sikkert og sammenhængende sundhedsnetværk for alle - Strategi for digital sundhed 2018-2022. Retrieved from https://sum.dk/Aktuelt/Publikationer/~/media/Filer%20-%20Publikationer_i_pdf/2018/Strategi-for-digital-sundhed-januar-2018/Strategi%20for%20digital%20sundhed_Pages.pdf
Trondsen, M. V., Bolle, S. R., Stensland, G. Ø., & Tjora, A. (2012). VIDEOCARE: Decentralised psychiatric emergency care through videoconferencing. BMC Health service Research(12:470). doi:10.1186/1472-6963-12-470
United Nations. (2020). COVID-19 Pushing More Government Activities Online Despite Persistent Digital Divide, Annual E-Government Survey Finds [Press release]. Retrieved from https://publicadministration.un.org/Portals/1/E-Government%20Survey%202020%20Press%20Releases.pdf
Yin, R. K. (2018). Case study research and applications: design and methods (6 ed.). Los Angeles: SAGE.
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2021-12-22
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- 2022-01-04 (2)
- 2021-12-22 (1)
How to Cite
Lüchau, E. C., & Grønning, A. (2021). Collaborative domestication: How patients use and experience video consultations with their general practitioner. MedieKultur: Journal of Media and Communication Research, 37(71), 224–244. https://doi.org/10.7146/mediekultur.v37i71.123374
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