Examining technical and behavioural possibilities in developing fleet services in the machinery manufacturing context
DOI:
https://doi.org/10.7146/propracon.v6i1.25110Nøgleord:
Service development, machinery fleet, financial analysesResumé
This paper shows how service development for a machinery fleet can be supported by financial analyses. In particular,the paper shows how service managers’ work can be supported by accounting information. The paper draws upon an
interventionist case study at a machinery manufacturer in Finland. The paper contributes to the literature on pragmatic
constructivism by extending its usability into new groups of managerial actors in the timely context of service
development for machinery fleets. Moreover, the paper contributes to the servitization literature, by showing ways to
identify technical and behavioural possibilities and to overcome related difficulties in manufacturing companies’
transition to service business.
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