Designing for the Dynamics of Cooperative Work Activities
DOI:
https://doi.org/10.7146/dpb.v27i536.7066Resumé
CSCW seems to have a persistent problem of understanding the nature of “cooperative work”. This paper argues that this problem is a direct result of not looking at the dynamic aspects of work – i.e. that cooperative work is not one thing, but different things at different times and in different places. Based on Activity Theory the paper gives a conceptual frame for understanding the dynamics of collaborative work activities, and argues that the design of computer support should view cooperative breakdowns not as a problem but as an important resource in design. These arguments are based on empirical studies of healthcare work and the design of a computer support for planning and scheduling operations and other activities within a hospital.
Downloads
Publiceret
Citation/Eksport
Nummer
Sektion
Licens
Articles published in DAIMI PB are licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.