Scandinavian Political Studies, Bind 9 (New Series) (1986) 2

'Wrong Persons Are Making Right Decisions without Hearing Us': Political Trust, Responsiveness of Politicians and Satisfaction with Governmental Policies in Finland*

Matti Wiberg, Academy of Finland and University of Turku

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Resumé

That low trust in politicians in general endangers the political stability of a democratic political system is conventional wisdom even within the political science community. It is the purpose of the article to challenge this notion. It is claimed that, on the contrary, distrust of politicians in general may just be evidence of healthy scepticism. It should, on the other hand, be clear that high trust in politicians in general may also endanger the stability of a political system, even the whole existence of the democratic Total faith is blind faith. The main argument of the paper is supported with empirical evidence from Gallup polls in Finland (1974-1984), which show, among other things, that the overall with governmental policies has been exceptionally high in our country.

Introduction

For many years it has been conventional wisdom even within the political science community that mistrust in politicians in general endangers the political stability of democracies. This conventional wisdom is usually stated only implicitly. But Miller (1974,951), for instance, states that a democratic political system cannot survive for long without the support of a majority of its citizens. And Aberbach & Walker (1970,1199) conclude that the existence of distrustful citizens is a barrier to the realization of the democratic ideal. Gamson (1968,43,45) points out that the loss of trust is the loss of system power, the loss of generalized capacity for authorities to commit resources to attain collective goals. When trust is low and declining, authorities may find it difficult to meet existing commitments and to govern effectively. And it is indeed true that citizens have become more suspicious,more more cynical about politics. Many scholars argue that we face a crisis of confidence and even a crisis of legitimacy. A political system, they



*The author gratefully acknowledges valuable comments presented by Hannu Nurmi, the editore and an anonymous referee of SPS. The paper was originally presented at the European Consortium for Political Research Joint Sessions of Workshops, Barcelona, 25 - 30 March 1985, in the workshop on 'The Stability and Instability of Democracies'.

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argue, must enjoy a deep reservoir of basic support. This reservoir assures the backing of citizens, their willingness to go along with government policies, whether or not they have had the chance to approve them in advance, indeed whether or not they believe them to be a good way to deal with the problems facing the country. Alienation, according to this view, cripples the effectiveness and thereby the stability of the political order (see Coleman 1963, Sniderman 1981, 8).

Also Finland has in recent years experienced a negative change in the public's opinion of politics and politicians, giving rise to pessimism regarding the present state of health and future prospects of democracy. It is the purpose of this article to challenge this pessimistic point of view and the conventional wisdom on which it rests.

Before presenting some recent findings, let me suggest a simple typology of the evaluation of government and its political performance. Let us take some liberties with reality and assume that it makes sense to evaluate a government and its political along the following three dichotomous dimensions: A) the quality the persons in government (cabinet) (good/bad), B) the quality of the governmental decisions (right/wrong), C) the responsiveness of politicians (responsive/non-responsive). There are eight different combinations of these alternatives, as shown in Table 1:


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Table 1. The Evaluation of Government (Cabinet) and Its Policies

Which alternative represents the democratic ideal? Which alternative is actually realized in a given democratic society? Unfortunately, these two questions do not necessarily have the same answer. The common claim is that in democratic societiesalternative is the ideal one, that is: good people making right, responsive decisions. Consequently, the worst alternative is the converse: bad people making wrong, non-responsive decisions (alternative 8). But what about the other alternatives? Here opinions differ. Some of us concentrate upon the proceduraldimensions our government, whereas others feel that what really counts is the quality of the decisions. The point to be made in this article is that alternative6 the alternative that best describes the present situation in Finland and

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that this situation hardly gives us cause to conclude that a real crisis is present
with regard to political confidence, legitimacy or stability.

Distrust of Politicians in Finland

In the summer of 1975 the Finnish scholars Pertti Pesonen and Risto Sankiaho studied the opinions of Finns (N = 1676) about politicians and political activities. To the question 'How much do you trust the government to do what is right?' they received (Pesonen & Sankiaho 1979, 32) the following response (in per cent):


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This indicates that almost half of the respondents thought that the government was doing the right thing most of the time. Relative to many other western democracies is not at all a low trust score. However, many commentators seem to think that the figure is too low for a normal situation. In May 1984 the Finnish newspaper Kaleva interviewed 930 persons aged over 18 about a number of current issues. One of these concerned the honesty, trustworthiness and irreproachability of some of the main groups of influence in Finnish society. As suggested by Table 2, the results of the interview were hardly flattering to politicians. question was as follows: 'What is your general opinion about the honesty, trustworthiness and irreproachability, in general, of the following groups in Finnish society as compared to ordinary citizens?' (The groups mentioned presented in the Table):


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Table 2. Trustworthiness of Groups (%)

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In October 1984 the largest Finnish newspaper Helsingin Sanomat published a poll (N = 1606, all over 18 years old) on, among other things, trust towards Finnish The question was as follows: 'What is your opinion of the activities politicians in our country lately; have they generally acted in such a manner your trust in them has increased, decreased or has it remained the same as before?' The general results are presented in Table 3, which shows a fairly dramatic toward a drop in trust towards politicians.


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Table 3. Change in Trust towards Politicians (%)

As indicated by Table 4, the decrease was, surprisingly perhaps, greater amongst
the elderly sections of the population. Furthermore, as indicated by Table 5, the
decrease was far from restricted to supporters of the opposition parties.


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Table 4. The Decrease of Trust in Politicians by Age (%)


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(See Appendix 1 on the parliamentary support of the parties.) Table 5. The Decrease of Trust in Politicians by Party Supporters (%)

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One must of course make the distinction between the level of trust and the change of the level. The level of trust may still be quite high even when the change has been remarkable. The amount of change does not, then, necessarily indicate anything about the level of trust.

According to another poll (N = 2320) conducted in the early summer of 1984 and reported by Sipponen (1985), 78 per cent of the respondents thought that the distance between the political parties and the problems of ordinary citizens had increased. Almost half of the respondents (44 per cent) claimed that there was no political party concerned about just those questions which the respondents felt to be the most urgent or most important ones. Only 11 per cent of the respondents agreed at least to some degree with the statement 'the information presented by politicians to citizens is trustworthy'. 66 per cent disagreed with this claim (Sipponen 2). Summing up this evidence we may conclude that the respondents not feel that our politicians are exceptionally honourable persons. Hence the 'Wrong Persons' in the title of this article.

The evidence of these polls, and other polls as well, received much attention in the political debate in Finland. The reaction by the Speaker of the Parliament, Erkki Pystnynen (KOK), is not a-typical. In a speech delivered on January 31, 1985, he suggested that the decrease of trust in politicians may to a decisive extent be a result of the impact of the mass media:

It is mainly the mass media that have effected the emergence of distrust in politicians. Citizens no longer get their information about politicians, about their speeches and their activities directly from the politicians themselves, but via the mass media. (Quoted in Turun Sanomat 1.2.1985, p. 11).

Mr. Py stynen clearly presupposes in many parts of his speech that the trust could easily be (re)established if only the mass media would come to their senses and alter their activities. Another presupposition in Mr. Pystynen's speech is that political is something a democratic society really needs in order to maintain its stability. He, like so many other political authorities, stresses the need to (reestablish trust in our political order for the purpose of safeguarding the political stability of our political system.

Perhaps the most striking statement concerning a crisis of legitimacy in Finland is presented by Dag Anckar (1983). He makes his point by using a typology by David Easton and presenting it in the form of a table reproduced below.

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Table 6. Support and Legitimacy: Four Configurations

Here R (regime) stands for the values, norms and structure of authority, and the term A (authorities) stands for specific occupants of authority roles. Anckar claims (ibid. 14) that a transformation from configuration 2to configuration 4 'is foreseeable' (as illustrated by arrow A) in Finland today. However, in my opinion, Pystynen has no real need to be afraid, nor is Professor Anckar's analysis adequate. As I have suggested above, it is the central thesis of this article that it is unwarranted to conclude that Finland is facing a crisis of confidence in its political system.

Two Types of Allegiance

It seems that the bulk of the commentators who ponder the decreasing trust in politiciansmisinterpret empirical evidence; their interpretation is not balanced. From the single fact that trust in politicians has decreased, the commentators make the inference that the stability of our political system is threatened. Consider,however, following table (Table 7), borrowed from Nielsen (1983, 3):

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Table 7. Evaluation of Politicians: Four Configurations

The figures on distrust in Finland presented above all focus on cell 3, as measurementsof distrust normally do. The point is that before drawing the conclusionthat distrust is symptomatic of a crisis, we must consider differenttypes distrust.

I find Paul Sniderman's (1981) concise study quite illuminating. Sniderman points out that there are two quite distinct types of allegiance. The difference between two types centres on a readiness to recognize that politicians (Sniderman about governments) need not be good in all respects, even if they are good in most. He reminds us (p. 12) that allegiance may pose at least as serious a threat to democratic politics as alienation. Sniderman's typology of loyal citizens is a very simple one: there are the 'supportive' and the 'committed' citizens. By a person with a supportive outlook, he means one whose orientation toward the national is positive, but whose approval of it is not without qualifications or reservations. This notion of a supportive citizen seems to be quite on par with the ideal democratic citizen: not blind loyalty but balanced judgement, an awareness a democratic political order, whatever its virtues, will have shortcomings. committed citizen, on the other hand, is more than merely, or even markedly, favourable towards the government. His view of the government is less than balanced, it is exaggerated. It is signified by a willingness to praise government an unwillingness to find fault with it. The committed citizen is an instance of blind faith: 'my country (read: government), right or wrong'. In contrasting the; two forms of allegiance, Sniderman (ibid. 16-19) notes that allegiance need not be blind. The supportive citizens know that the government is not good in all respects and, indeed, may be bad in some. Their attachment is strong, but their judgement is balanced. In contrast, the committed embrace the political order without reservation. Theirs is a totalistic faith. A supportive citizen is committed to democratic principles, but he is also aware of the inevitable infirmities of democratic however well conceived, and of those who hold public office, well intentioned.

The 'crisis' interpretation of the situation in Finland rests, it seems to me, on
the presupposition that ideally all, or at least the bulk, of the population should be
committed citizens in Sniderman's sense. It is often implicitly claimed that distrust

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is criticism of modern democratic politics by disloyal citizens. Such criticism must be ill founded, it is suggested, because of the inherent limitations of these citizens, and, especially, because the political elite is both superior in ability and highly aware of the need to be responsive to the electorate. Criticism is antidemocratic,because depends, so the argument goes, upon respect for the wisdom of elected officials and because the stability and thus the survival of democracy requires a passive public, allowing substantial latitude to these officials.Distrust alienation stir the minds of the general public. It follows that they may also be stirred to action, and because that action is likely to be irrational and the system has a limited capacity to absorb such action, it can only be destructive(cf. 1978, 6).

In my view, the problem is not so much with the supportive citizens who voice criticism but with the committed ones. Those who refuse to acknowledge the inevitable of government, whose allegiance is without qualification or reservation, may pose a serious threat to democratic political order. A democratic culture should be characterized by a vigilant scepticism or realistic cynicism, rather than an unquestioning faith in the motives and abilities of political The interpretation of the change in public attitudes toward politicians offered by many Finnish commentators thus exaggerates the problem. The relatively scores of trust in politicians are not, standing alone, sufficient evidence of a threat to our political system, or to the democratic order in general. Before declaring a state of emergency, it is necessary to also consider people's satisfaction the output of the political system and with governmental policies; and perhaps also see whether a credible alternative to the existing order is articulated by political organization or movement.

Responsiveness of Politicians in Finland

But what about the responsiveness of politicians in Finland? This has been measured in the Gallup polls by the following claim: 'Generally those elected to Parliament soon lose touch with the people.' The reactions to this claim are summed up in Table 8.

To the extent these results are an indication of public perception of the responsiveness the M.P.s, it is clear that the vast majority (at least a majority of 3/4) of the population consider Members of Parliament to be unresponsive. I find reason to believe, however, that the figures exaggerate the negative evaluation of politicians. The wording of the claim may encourage the 'yea-sayers' to an intolerable Many respondents will answer in the affirmative just because those elected to Parliament usually have to move away to the capital. For the present purposes, however, I accept the figures at their present face value and note that the bulk of respondents find M.P.s unresponsive. Hence, the 'Without Hearing Us' in the title of this article.

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Table 8. The Responsiveness of Politicians (M.P.s) (%)

Healthy Scepticism as a Democratic Ideal

I find it tempting to take the change in public attitudes as evidence of healthy scepticism only. This is also the standpoint of Vivien Hart (1978). She begins her book on political distrust in Britain and America with an aphorism of Demosthenes: is one safeguard known generally to the wise, which is an advantage security to all, but especially to democracies as against despots. What is it? Distrust' (Hart 1978, xi). Distrust, of course, may be a threat to the political order, but as a rule it helps to assure the stability and quality of democratic politics The issue is not whether the consequences of distrust may be good or bad, for they can be either or both; and disillusion is a normal part of the political process, however much we would prefer to regard it as an aberration, as Snidermam (1981,12) puts it. Or as Rose (1984,3) points out: Given that turning the rascals out is part of the definition of democracy, losing confidence in the rascals is a necessary in the exercise of electoral choice.

Distrust of politicians in general belongs to any healthy democracy. However, cannot afford distrust to the extent of open aggression. Here we face a dilemma: government, like any other government, depends for its success on compliance. The effectiveness and life chances of any political system hinge on the willingness of citizens to support, or at a minimum to comply with, its decisions, laws, regulations and the like. And presumably the greater the commitment citizens to the system of government, the more automatic their compliance. the other hand, the more committed citizens are to the system of government, less willing they may be to speak against authority, even when warranted. Trust in government, if excessive, may incline people to go too far in support of the government Total faith is blind faith. Support for our system of government this sense can place our form of government itself in jeopardy (Sniderman ,27). One might say that, in terms of Anckar's typology (Table 6), configuration 2 is the ideal.

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Here Parry's (1976) distinction between two different approaches to political trust is fruitful. He chooses to call them the political culture approach and the constitutional approach to political trust. The crucial question is: what are the appropriate circumstances in which a person may be entrusted with political office? such political trust grounded on a more pervasive trust in society at large? Or should one seek the basis of political trust in the operation of political and constitutional The political culture approach suggests that government be entrusted with power because its members, drawn from society at large, can be trusted. They in turn are to be trusted because most citizens in that society can be trusted. Political trust is an epiphenomenon of social trust (Parry 1976,133-134). The constitutional approach to trust suggests that power can be entrusted to government as long as there are sanctions to ensure that this power is used for the purposes specified (ibid. 136). Parry traces the latter approach to Hume, Locke, Madison and J. Mill and notes that is has been neglected in favour of the political culture approach. As a result, an alternative interpretation of data on trust in modern societies has been overlooked. In the constitutionalist theory the grounds for trusting rulers are to be found in the sanctions that punish breaches of trust. Men in power may only be trusted when they are placed in such a position that their pursuit of self-interest is channelled into the promotion of public interests. theory has it that 'to rely on a man's honour for one's political security to have no security at all' (ibid. 137). According to the constitutionalist approach it is only to be expected that men will distrust one another in politics. This says nothing about the stability or instability of a political system (ibid. 138). Parry admits (p. 140) that the sharp distinction between the two approaches is somewhat overdrawn. The reason is simply that even the constitutionalist must trust that those engaged to uphold the rule of law against violations by the government in fact perform their function; he must have trust in his fellow citizens that they will act in some way to force these custodians to keep their trust. It is permissible to trust one's rulers, but only as a consequence of one's confidence in political mechanisms. One does not trust them because of some confidence in their benevolence. In that sense one may not trust Prime Minister X further than one can throw him, Parry writes (ibid. 139), and concludes that we should not ask about a politician whether we would buy a second-hand car from him, but whether we would be adequately protected by a Sale of Goods Act if he sold us a bad one (ibid. 142).

It is not the politicians who corrupt the people, but for the most part the other
way around. The speakers speak as they do because the listeners are what they
are, Orwin (1984, 314) notes. He continues:

The people give a hearing only to opinions of speakers they trust; their trust then does not issue from any sort of careful hearing. It follows that they are often mistaken. Participation educates, no doubt about it, but one of the things that it teaches the people is to distrust politicians, and so to doubt their own judgement, and so to distrust politicians yet more. Distrust is therefore an inevitable of democracy (ibid. 324).

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High Satisfaction with the Cabinet's Policies

My central claim is that we have little reason to worry about in the decrease of trust in politicians in general. The decrease would be a warning sign only if it were accompanied by overall dissatisfaction with the content of the actual policies of the politicians. That the latter is not the case in Finland today, can easily be demonstrated. this section I use evidence from the Gallup poll concerning the satisfaction with Finnish governmental policies sponsored by the four largest parties KESK, KOK, SKDL) almost every year since 1973. One question in this series of polls has dealt with the satisfaction with the performance of the cabinet Appendix 2 for a list of the Finnish cabinets since 1975), measured by the following question: 'Let me ask your opinion about the Cabinet. When you think about the Cabinet, are you mostly satisfied or mostly dissatisfied with its activities?' responses are summarized in Table 9:


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Table 9. Satisfaction with the Cabinet's Policies (%)

As one can see, there is a jump in the amount of satisfied respondents from the 1970's to the 1980's. The most striking single fact to be drawn from this evidence is that during the 1980's at least half of the respondents were mostly satisfied with governmental policies. This is a surprisingly high figure, especially when we also take notice of the fact that during the 1980's no more than a quarter of the respondents that they were mostly dissatisfied with the governmental policies. As much as 1/5 or 1/6 of the respondents were indifferent. Hence 'satisfied' together with 'indifferents' comprise more than 2/3 of the respondents and often 4/5 of them.

One could suppose that the proportion of'satisfied' varies with the party preferences. the party supported by the respondent is in the cabinet, the respondent will be favourable towards the cabinet; and if the party supported by the respondent in the opposition, the respondent will be dissatisfied with the cabinet's policies. us have a closer look at this hypothesis.

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Table 10. Satisfaction with Cabinet, by Party (%) 'Mostly satisfied'

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As indicated by Tables 10,11 and 12, dissatisfaction with the cabinet's policies does not seem to vary to any remarkable degree with the respondents' party preferences. the figures for the 1980's. Among the parties included, only the Conservatives (KOK) were in opposition. More of the supporters of the Communists and Socialists (SKDL) were dissatisfied with the cabinet's policies than supporters of the opposition Conservative party. Consider also the fact that supporters of the SKDL have a high proportion of'Can't Say' answers. Participation the cabinet was a problematic question for the SKDL for the whole of the time when it was in the cabinet during 1977-1982. Many members of the party were opposed to participation in the governing coalition. The hypothesis suggested above is not supported by the evidence.

When almost half of the supporters of the main opposition party (KOK) consider to be mostly satisfied with the cabinet's political performance, there certainly is little sense in talking about large scale dissatisfaction and a crisis of confidence in our political system! Hence the 'Are Making Right Decisions' in the title of this article. Whether the decisions indeed have been right is, naturally, another issue altogether. The figures presented above reflect beliefs or attitudes and therefore might be quite misleading as a description of the objective performance the political system. However, this does not have any implications for my basic argument.

Turnout in General Elections

As a final fragment of evidence that supports the main thesis of this article, we present data on the election turnouts in Finland for approximately the last 15 years (Table 13,14,15). It would be absurd to speak of low trust in the political system when at least three out of four use their right to vote and when almost all of the votes go to parties and candidates that do not by any means question the basic characteristics of the political system; the proportion of anti-system votes is only marginal.


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Table 13. Persons Entitled to Vote and Voting Percentage in Parliamentary Elections 1970-1983

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Table 14. Persons Entitled to Vote and Voting Percentage in Presidential Elections 1968-1983


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Table 15. Persons Entitled to Vote and Voting Percentage in Municipal Elections 1968-1980

Concluding Remarks

In this paper I have questioned the view that distrust in politicians generally endangers political stability of a given political system. This question has been investigated with special reference to the case of Finland. The evidence presented supports the view that although recent years have seen an increase in political scepticism also in Finland, there is no crisis of confidence, no crisis of legitimacy, and no crisis of political stability.

REFERENCES AND SOURCES

Aberbach, J. & Walker, J. 1970. 'Political Trust and Racial Ideology', The American Political Science
Review 64, 1199-1219.

Anckar, D. 1983. Finland: A Half-hearted Step towards Referendum. Åbo: Acta Academiae
Aboensis. Ser. A. vol. 62 nr. 4.

Coleman, J. 1963. 'Comment of "On the Concept of Influence"', Public Opinion Quarterly 27,63-82.

Gamson, W. 1968. Power and Discontent. Homewood: The Dorsey Press.

Hart, V. 1978. Distrust and Democracy - Political distrust in Britain and America. Cambridge:
Cambridge University Press.

Miller, A. 1974. 'Political Issues and Trust in Government: 1964-1970', The American Political
Science Review 68, 951-972.

Nielsen, H.-J. 1983. 'The Reality of Distrust'. Copenhagen: Institute for Social Sciences, Working
paper 8.

Owen, C. 1984. 'Democracy and Distrust - A lesson from Thucydides', The American Scholar 53,
313-325.

Paloheimo, H. ed. 1984. Governments in Democratic Capitalist States 1950-1983 - A Data
Handbook. Turku: University of Turku - Studies on Political Science 8.

Parry, G. 1976. 'Trust, Distrust and Consensus', The British Journal of Political Science 6, 129-142.

Pesonen, P. & Sänkiaho, R. 1979. Kansalaiset ja kansanvalta - suomalaisten käsityksiä poliittisesta
Juva: WSOY.

Rose,R. 1984. 'The Capacity of the President: A Comparative Analysis', University of Strathclyde,
Centre for the Study of Public Policy. Studies in Public Policy 130.

Sipponen, K. 1985. Luottavatko kansalaiset johtajiinsa. Xerox copy of a speech held in Lahti 17.1.
1985.

Sniderman, P. 1981./1 Question of Loyalty. Berkeley: University of California Press.

Suomen Gallup OY: Puoluetutkimus 1973-1984.
Kaleva: Rehellisyystutkimus 1984.

Helsingin Sanomat 14.10.1984.
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Statistical Yearbook of Finland, various years.

APPENDIX 1


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Table 16. The Percentage of Electoral Support in Elections to Parliament, by Party (%)

APPENDIX 2


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Table 17. Governments in Finland 1975-1983