HJORTSKOV, M. Citizens’ satisfaction with public service: A question of quality and expectations?. Politica. Tidsskrift for politisk videnskab, [S. l.], v. 50, n. 3, 2018. DOI: 10.7146/politica.v50i3.131189. Disponível em: https://tidsskrift.dk/politica/article/view/131189. Acesso em: 20 may. 2024.