MUÑOZ-MIQUEL, A. Empathy, Emotions and Patient-centredness: a Case Study on Communication Strategies. HERMES - Journal of Language and Communication in Business, [S. l.], v. 59, n. 1, p. 71–89, 2019. DOI: 10.7146/hjlcb.v59i1.116990. Disponível em: https://tidsskrift.dk/her/article/view/116990. Acesso em: 26 apr. 2024.