ASMUSS, B. What Do People Expect from Public Services? Requests in Public Service Encounters. HERMES - Journal of Language and Communication in Business, [S. l.], v. 20, n. 38, p. 65–83, 2007. DOI: 10.7146/hjlcb.v20i38.25905. Disponível em: https://tidsskrift.dk/her/article/view/25905. Acesso em: 21 nov. 2024.