WAN, Y. N. Insurance Discourse Analysis: Identifying Register Variables and Generic Stages in English Cross-border Complaint Calls. HERMES - Journal of Language and Communication in Business, [S. l.], n. 63, p. 161–179, 2023. DOI: 10.7146/hjlcb.vi63.136496. Disponível em: https://tidsskrift.dk/her/article/view/136496. Acesso em: 18 jul. 2024.