Community Technology? Issues in Computer-Supported Work

Abstract

In this paper I wish to discuss a number of issues concerning work practices, especially communication and cooperation among people, and examine how we can use the computer as a tool and/or medium for supporting such group activities. The intent is not to substitute computer-mediated for face to-face or other forms of communication, but rather to discover if there are additional possibilities that may be afforded us through use of computing technology. My emphasis is not with the technology per se, but with people, their needs and activities. My focus is on how we can augment human capabilities through use of the technology, rather than on how to simulate or replace labour processes with machines. I believe, along with Rosenbrock and many others, that our present-day utilization of information technology in work has tended to restrict, rather than expand human potential. This is not due solely to the nature of the technology itself, although it is not a neutral element, but also to the organization of work around the technology, and the general socio-economic and political rationale within our society which develops these machines and industrial systems. The paper does not present a carefully compiled rationale for an alternative technology, or an argument for the construction of new ''widgets'', but consists of a number of observations, reviews of rcsearch, experiences with current technologies, and speculations about possible future uses of technology in promoting communication between people. The intent is to sharpen our understanding of everyday activities, and open up alternative paths for future design of support technology. Reaction in the form of supportive or negative examples of technology use in group settings is particularly welcome from readers.