Communication & Language at Work https://tidsskrift.dk/claw <p><em>Communication and Language at Work</em> is an international, peer-reviewed, open access journal focusing on communicative and discursive practices relating to organizations. With a view to disciplines, the journal invites contributions navigating sociological and philosophical considerations of communication, knowledge, agency, and organization.</p> en-US <p>The journal is published under a Creative Commons license <em>Attribution Non-commercial No derivatives (cc by-nc-sa)</em> <a href="http://creativecommons.org/about/license/"><span style="color: #1f497d;">http://creativecommons.org/about/license</span></a>. CLaW allows the author(s) to retain publishing rights without restrictions. Copyright remains with authors without restrictions.</p> kastberg@hum.aau.dk (Peter Kastberg) kastberg@hum.aau.dk (Peter Kastberg) Tue, 03 May 2022 14:34:35 +0200 OJS 3.2.1.4 http://blogs.law.harvard.edu/tech/rss 60 Camouflaging as identity work https://tidsskrift.dk/claw/article/view/132483 <p>This paper examines how professionals position themselves and negotiate their identity in the intersection of professional work and sales work in the context of two professional service firms. We propose the concept of camouflaging as identity work to illustrate how professionals (re)construct their identity and position themselves as professionals by integrating and blurring the lines between the various discourses of professionalism and sales in a way that makes sales work appear as a natural part of their professional work and identity. We identify four ways in which professionals position themselves in relation to sales work, namely, as relationship builders, trustworthy partners, problem solvers and helpers. The present paper contributes to 1) the literature on professional identity by emphasizing the importance of work for professional identity construction, 2) previous studies of identity tensions by illustrating camouflaging as a way to navigate and negotiate various discourses and 3) the literature on identity work by showing how a variety of available social identities propels identity work in unexpected ways.</p> Nina Singh, Sanne Frandsen Copyright (c) 2022 Nina Singh, Sanne Frandsen http://creativecommons.org/licenses/by-nc-sa/4.0 https://tidsskrift.dk/claw/article/view/132483 Tue, 03 May 2022 00:00:00 +0200 Communicating strategy in a town hall setting https://tidsskrift.dk/claw/article/view/132484 <p>This article focuses on strategy communication in an administrative housing association. It investigates top management’s attempts to facilitate dialog with employees in a town hall meeting. The purpose is to provide insights into the communicative methods employed, thereby contributing to understanding what can be considered as ‘true’ dialog, why dialog is important, and whether dialog is possible in this specific organizational context.<br>Within the theoretical frame of change communication and strategy-as-practice, a case study of a specific town hall meeting is conducted. Based on ethnomethodological conversation analysis three key sequences from a specific town hall meeting are analyzed, and the participants’ actions are described as here-and-now moments for facilitating or hindering dialog.<br>The study points to several communicative techniques employed by management that discourage dialog, instead of facilitating it. Moreover, the meeting is designed and performed as managers’ one-way communication of information, which limits their access to valuable information from the operational employees. In this case, the micro practices investigated are considered an impediment to organizational change and a move towards organizational silence (Tourish &amp; Robson, 2006; Morrison and Milliken, 2000).</p> Susanne Kjærbeck, Marianne Wolff Lundholt Copyright (c) 2022 Susanne Kjærbeck, Marianne Wolff Lundholt http://creativecommons.org/licenses/by-nc-sa/4.0 https://tidsskrift.dk/claw/article/view/132484 Tue, 03 May 2022 00:00:00 +0200 Knowledge Communication https://tidsskrift.dk/claw/article/view/132502 <p>This paper is a thoroughly revised version of the manuscript of my inaugural professorial lecture delivered on March 16th of 2018, when I was called upon to take up the position as full professor at the department of Culture and Learning, Faculty of Social Sciences and Humanities, University of Aalborg in Denmark. As this is a revised version of a talk given four years ago almost to the date, the reader will probably be able to spot remnants of its oral origins. But not only that. As much of what I envisioned in 2018 has been published one way of the other since then, the reader will also be invited to join me on a text archeological expedition. Much like Norman Mailer’s use of (rhetorical) “Time Machines” in his The Naked and the Dead, so will I be making extensive use of references and footnotes as rhetorical wormholes allowing the reader to oscillate between 2018 and today, 2022. <br>This paper is an integration of ideas harvested from over a decade’s worth of research publications within the field that I have labelled Knowledge Communication. Basically, my interest in Knowledge Communication grew out of a curiosity as to the conceptual interfaces between communication and knowledge. As a point of entry suffice it to say that – as seen from the helicopter perspective – what sets Knowledge Communication apart from other related fields of communication studies is the fact that it takes its point of departure in the knowledge society. I.e., not in any specific discourse, neither in any one particular knowledge domain, and not even in communication per se, but in the context encompassing all of this, i.e., the knowledge society.&nbsp;</p> <p>Structurally, this paper is divided into four sections. In the first section, I will sketch out my personal Bildungsweg and give a brief, narrative account of how my scholarly interests progressed from lexeme to communication. A Bildungsweg that eventually gave rise to a perspectivist outlook. In section 2, I will be presenting my take on the formative force of perspective as well as of interruptions of regress. The results, as it were, of applying interruptions of regress to the disciplines that I was socialized into, i.e., Language for Specific Purpose, Public Understanding of Science, and Knowledge Management, allows me to establish the three Cs of the Knowledge Communication research programme, i.e., communication, convergence, and constructivism, respectively. In section 3, I will present, discuss, and evaluate three widely acknowledged understandings of communication. My critical evaluation of existing understandings of what communication ‘is’ and what it ‘does’ serves as a stepping-stone for conceptualizing a novel take on communication as co-actional. An understanding of communication that is able to encompass the three Cs. In the final section, section 4, I propose fruitful avenues of research stemming from the Knowledge Communication research programme.</p> Peter Kastberg Copyright (c) 2022 Peter Kastberg http://creativecommons.org/licenses/by-nc-sa/4.0 https://tidsskrift.dk/claw/article/view/132502 Tue, 03 May 2022 00:00:00 +0200 Communication and Language at Work - Spring Edition of 2022 https://tidsskrift.dk/claw/article/view/132486 Peter Kastberg Copyright (c) 2022 Peter Kastberg http://creativecommons.org/licenses/by-nc-sa/4.0 https://tidsskrift.dk/claw/article/view/132486 Tue, 03 May 2022 00:00:00 +0200