LOMBARD, M. Control, Communication, and Knowledge-Building in Asian Call Centers. Communication & Language at Work, [S. l.], v. 3, n. 3, p. 64–86, 2014. DOI: 10.7146/claw.v1i3.16565. Disponível em: https://tidsskrift.dk/claw/article/view/16565. Acesso em: 3 may. 2024.